Dial-A-Ride is specialized transportation for the disabled. Aiken County has developed this service to provide paratransit service as required by the Americans with Disabilities Act of 1990. This service is for individuals who, due to an impairment, are unable to ride the Aiken County Best Friend Express bus. It is a curb-to-curb, advance reservation, shared ride transport. It is not a cab service.
The service area is within a three and a half-mile radius of the Best Friend Express bus route. This covers the City of Aiken, North Augusta, and Midland Valley.
Any person with a physical or mental disability which makes it impossible to use the Best Friend Express may be eligible.
Applications are available at: and any local service agencies which serve disabled individuals.
Applications must be returned to:
Lower
Savannah Council of Governments
P.O. Box 3156
2748 Wagener Road
Aiken, SC 29802
An ID card will be
issued. This must be presented to the driver before boarding.
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Subscriptions Trips--a scheduled trip that occurs at the same time to the same location on a regular basis. These trips, once established, will be automatically scheduled unless the Dial-A-Ride reservation office is notified of a cancellation.
Demand Response
Trips--trips that occur irregularly to different locations such as
trips to doctor's office or grocery store. Each trip must be scheduled individually.
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Please have the following information available:
Confirmation of trip will be given
when reservations are made if possible. Otherwise, you will be called later
that day with a confirmation.
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A Dial-A-Ride vehicle will arrive at the pick-up address within an hour from the scheduled time. The driver will wait five minutes for the passenger. You will be notified in the event of the driver being late.
Our drivers will provide the following assistance:
Drivers are not allowed
to enter homes or offices. If you require further assistance, please arrange
for an escort.
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Cancellations must be received at least two hours prior to pick-up time. Please give as much notice as possible.
No shows are defined as the following
Three No Shows may result in loss
of eligibility for Dial-A-Ride service
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Dial-A-Ride is not responsible for passengers or personal items after exiting at their destination. If you have any questions, comments, or complaints, please call the Dial-A-Ride dispatcher at (803) 649-7981, or write a letter to
Aiken Area Council
on Aging
P.O. Box 3156
Aiken, SC 29802
or
Lower Savannah Council of Governments
P.O. Box 3156
2748 Wagener Road
Aiken, SC 29802
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Phone Number: 648-6493
Service: Monday thru Saturday 5:00 a.m. to 7:00 p.m.
No Holiday Service On:
Fare: $3:00 one way
Reservations: Call 648-6493
Requirements for Pick-up:
Vehicles:
Passenger vans are mostly equipped with motorized wheelchair lifts, tie downs
and seat belts.
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